General
Sydney – Saturday 2 November 2024 at Sydney Showground, Sydney Olympic Park
Melbourne – Sunday 3 November 2024 at Caribbean Gardens, Scoresby
The festival gates will open at:
- Sydney: 2.30pm
- Melbourne: 1.30pm
However, all times are subject to change, so keep an eye on the Ridin’ Hearts website and socials closer to the festival for the latest news.
Yes, Ridin’ Hearts is fully licensed and 18+ only. You cannot bring alcohol into, or remove it from, the festival.
No, both the Sydney and Melbourne events are strictly 18+ only.
Acceptable ID must be presented to enter the festival site, and to purchase and consume alcohol.
ID documents must be current and include a photo of the person and their date of birth.
Acceptable ID means:
- Driver Licence or Learner Permit (from any country) including Digital Driver Licences.
- Passport (from any country).
- KEYPASS Photo ID Card or Keypass in Digital iD
- Any other recognised Proof/Evidence of Age/Identity or Photo Card. All Acceptable ID must be written in English or if not written in English then accompanied by an official English translation.
For a foreign Driver Licence not written in English, an International Driver Permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the Foreign Driver Licence.
There are two main ticket types available for the festival:
- General Admission – 18+
- Diamond Club – 18+
You can also purchase a range of hotel packages in each city.
Bus tickets and parking can be purchased for Melbourne only.
Visit our Tickets page for more detail on all of the options available.
You are required to select two festival tickets in order to purchase the full Hotel Package.
Each hotel package includes TWO festival tickets and ONE hotel room.
The AXS ticket system displays the price per person, however you are not purchasing two hotel rooms.
A Ridin’ Hearts ticket is for the festival, not the individual artists. In the very unlikely event that ANY artist cancels, there will be no refunds on tickets except where required by law or in accordance with Live Performance Australia’s Ticketing Code of Practice which is available on their website.
You can also read more about this in the Ridin’ Hearts Festival 2024 Terms of Sale.
Playing times will be live on the official Ridin’ Hearts website on Tuesday 1 October.
Please note, playing times are a guide only and subject to change without notice.
No. Sydney Showground and Caribbean Gardens largely operate as cashless venues.
The main festival entrance is off Lakeview Drive, Scoresby.
No, cloakroom facilities are not available.
Yes, there will be a range of artist and festival merchandise available to purchase at the festival.
No, we will not be accepting volunteers.
Market and Food Stall applications are now closed.
Successful applicants will be contacted by Ridin’ Hearts Festival by Monday 12 August.
Yes, there will be a First Aid area at the festival, with certified responders on location.
We’ll be releasing the festival map on the Ridin’ Hearts website closer to the festival dates, so check back for details.
There will be a range of food and drink available for purchase at each festival, including gluten free, vegetarian and vegan options.
Stay tuned to Ridin’ Hearts socials for further news on delicious eats at the festival!
If you lose something at the festival, please leave your details at the box office located near the main entry gate in each city. After the festival, please email us at hello@ridinhearts.com with full details (including your name, contact number, email address, postal address and as much info as you can about the item that you’ve lost or found).
If you find something at the festival, please hand it in at the following locations:
- Sydney: The merchandise stall
- Melbourne: The merchandise stall
Yes, trained assistance dogs and service dogs are allowed at the festival, subject to applicable state and federal laws. Please feel free to email us at hello@ridinhearts.com if you have any questions.
Backpacks of any size are not permitted.
We encourage patrons not to bring any bags, however, small bags up to the Maximum Allowed Bag Size are permitted.
All bags will be subject to bag checking and other security measures upon arrival at the festival. Please arrive early to ensure that you have plenty of time to proceed through security checks and any required check-in points prior to entering the festival.
No, you cannot. The festival is fully catered and licensed.
There will be food and drink available for purchase.
We will provide free water stations at the festival. You can bring in an EMPTY translucent (clear) refillable plastic water bottle no larger than 1L in size. No glass or metal bottles are allowed.
Patrons with special dietary requirements may bring their own food.
No, umbrellas are not permitted at the festival.
Ridin’ Hearts Festival is an all-weather event and will proceed rain or shine. Only exceptionally severe weather conditions will affect the performance so come prepared.
Umbrellas, tents, and sunshades are not permitted, so bring a raincoat or poncho if there is inclement weather forecast.
All medication (prescription or over the counter) must be declared on entry and may need approval by a Festival medic. Medication is allowed to be brought into the Festival, under the following conditions:
- Medication must be in its original packaging and untampered.
- Medication must be placed in a clear, resealable bag.
- Medication must have proof of script.
- It must only be the dosage for that day.
All medication will undergo normal security processes upon entry.
A full list of all Prohibited Items is set out below and in the Ridin’ Hearts Festival 2024 Terms of Sale.
As noted in the Ridin’ Hearts Festival 2024 Terms of Sale, each venue will also have their own Conditions of Entry, with additional restrictions outlined there.
- Sydney: Sydney Showground Conditions of Entry
- Melbourne: Caribbean Gardens Conditions of Entry
Sydney Showground only permits sealed packets of cigarettes to be brought into the festival.
Frontier, and its designated representatives, including Festival personnel, reserve the right to prohibit items which it believes threaten the enjoyment, rights and/or safety of You, artists and/or other patrons at the Festival.
Unless permitted under the Venue Conditions of Entry, Prohibited Items include but are not limited to the following:
- Alcohol.
- Animals (excluding service dogs such as guide dogs and police or emergency service dogs).
- Backpacks of any size.
- Bags larger Maximum Allowed Bag Size (30cm x 30cm x 10cm).
- Balloons, frisbees, radios, musical instruments, sticks, poles, bats, clubs, etc.
- Banners, posters, flags (no poles) or signs larger than 30cm x 30cm (content must not be political or offensive in nature).
- Beanbags, blow-up chairs or lounges.
- Chairs, folding chairs, bean bags, inflatable chairs or lounges, tables, cushions or blankets of any kind
- Clothing, costume, or personal effects that may impede the view of others.
- Confetti or shredded paper.
- Drones or other remote controlled devices.
- Eskies, coolers or any hard food and beverage storage vessels.
- Flammables or missile-like objects, fireworks, sparklers, road flares, emergency flares, explosives, or other incendiary devices or fire twirling equipment.
- Food or beverages.
- Glass items.
- Hydration packs and reservoirs (eg: Camelbaks).
- Illegal substances.
- Kites or sky lanterns.
- Lasers, flashlights, lights or battery packs.
- Masks (with the exception of medical masks or religious face coverings).
- Metal and hard plastic items (cutlery and/or drink containers, etc).
- Monopods, tripods or attachment sticks (GoPro and/or selfie-sticks).
- Nitrous oxide bulbs and canisters.
- Noise-making devices such as air horns, bells, bullhorns, thunder sticks, whistles, hooters and megaphones.
- Political signage.
- Prams, pushers, strollers, baby capsules, car seats or bassinets.
- Professional photography equipment (eg telephoto lens; any lens over 5cm; any detachable lens; stands or other commercial equipment or anything deemed by Festival personnel to be professional photography equipment).
- Recording devices for audio and/or visual (including GoPro, iPad, tablets and similar).
- Sharpies, markers, paint cans or paint pens.
- Skateboards, scooters, wagons, carts, rollerblades, roller skates, electric bikes, bicycles, quad-bikes, segways, hoverboards, self-balancing scooters or any personal motorised vehicles.
- Tables or furniture.
- Toy guys, water guns or slingshots.
- Two-way walkie talkies, radios or sound systems.
- Umbrellas, tents or sunshades / sun shelters.
- Unauthorised solicitation materials including handbills, flyers, stickers, beach balls, give-aways, samples, or other promotional items.
- Water bottles that are plastic but larger than 1L; and/or non-translucent; and/or with any contents.
- Weapons of any sort including tasers, mace spray or potential projectiles.
- Any other item deemed by Festival personnel (in their discretion) to be, or potentially be, a safety hazard or annoyance to participants or guests, dangerous or offensive.
Please also check the relevant Venue Terms and Conditions on the Venue website for venue-specific prohibited items (which vary from venue to venue).
Any persons found to be in possession of Prohibited Items must surrender those Prohibited Items to be permitted entry to the Festival. Surrendered items will not be returned.
Be sure to keep an eye on the Ridin’ Hearts website for other entry guidelines and keep an eye out for updates on festival running times, event maps and other information closer to the festival date.
We may edit these FAQs from time to time by publishing the updated FAQs on Ridin’ Hearts website. Any variation becomes effective from the date of publication.
