FAQS

Please be aware that these are General Admission events and reserved seating is not available, however, there will be an accessible viewing area. Accessible tickets for this area, plus Companion Card tickets, are available for sale via AXS.

If you hold a government-issued Companion Card and you are purchasing a ticket to the festival, you are eligible for one (1) complimentary ticket for your companion to assist you in attending the festival.

To access Accessible tickets and Carer Companion tickets please submit your request to AXS Customer Support via this form. An AXS Customer Support representative will contact you via phone or email to coordinate your purchase. Please be aware that all accessibility requests will be dealt with in chronological order, based on the time that each form was submitted.
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When submitting your request please include:

• Your name
• Which event you would like to attend (Sydney or Melbourne)
• The quantity and type of tickets requested
• Your accessibility requirements so that we can determine the correct ticket type for you
• A scan or photo of your Companion Card, if requesting a Companion Card complimentary ticket

If you have been issued a Companion Card ticket, you will be required to present your Companion Card on entry at the festival.

AXS Customer Support hours are Monday to Friday, 9am to 5pm AEST.

If you hold a government-issued Companion Card and you are purchasing a ticket to the festival, you are eligible for one (1) complimentary ticket for your companion to assist you in attending the festival.

If you have been issued a Companion Card ticket, you will be required to present your Companion Card on entry at the festival.

Please see the Tickets FAQs for more information on how to arrange Accessible and Companion Card tickets.

There will be an Accessible viewing area available at each event, and the size and location will be determined closer to the festival once final ticket sales are known.
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Please ensure that any accessible ticket requests are organised via AXS using the process outlined in the Tickets FAQ section.

While the majority of Caribbean Gardens has hardstand pathways leading to facilities, please be aware that the area in front of the stages is predominantly grass. As this is an outdoor event, the ground can be affected by inclement weather and we recommend you consider this when planning for the festival.

There will be accessible toilet facilities available at the festival.

If you have any venue-specific accessibility inquiries you can email Ridin’ Hearts at hello@ridinhearts.com