Tickets
Presale has finished for 2024. You can now purchase tickets from AXS.com
Tickets are on sale now!
AXS are the only authorised ticket seller for Ridin’ Hearts Festival 2024.
We cannot guarantee any ticket purchase made through any means other than AXS (for example via websites such as eBay, Gumtree and social media Buy Swap Sell pages). Tickets from unauthorised sellers may not be valid and will be refused entry.
Yes! Before the presale or on sale, we recommend you create your customer account with AXS if you don't already have one, either:
- download the AXS mobile app, which you can download via the Apple App Store or Google Play; or
- head to https://www.axs.com/au?signin
Becoming a Heartbreaker makes you a member of the Ridin’ Hearts Festival online community.
Heartbreakers will have access to presale tickets, “money can’t buy” competitions, exclusive video content, invitations to special events and we’ll keep you up to date with all the festival news.
You can become a Heartbreaker by signing up at www.ridinhearts.com
All tickets will be available digitally via the AXS mobile app, which you can download via the Apple App Store or Google Play.
After you have downloaded the app, you will be prompted to sign in with the same AXS account details that you used to purchase your tickets. You will then be able to view your tickets via AXS Mobile ID. You can read more about this here.
If you have purchased a premium Diamond Club Ticket you will download your ticket as above.
Additionally, you will receive a parcel containing your merchandise, souvenir laminate & lanyard for Diamond Club access.
Diamond Club Tickets purchased before Monday 14 October 2024 will be sent via Australia Post to your nominated Australian post address. You must provide a current and secure Australian postage address with your order.
Diamond Club Tickets purchased after Monday 14 October 2024 will need to be collected on site from the festival (instructions will be emailed regarding collection).
If you have not received your parcel by Friday 25 October please email hello@ridinhearts.com
Ensure that you have downloaded the AXS app and signed in with the same account that you used to purchase your tickets.
If they are still not appearing in the app then contact AXS using the help form on their website here.
The Diamond Club Ticket is a premium package available to purchase. View the Tickets page of the website for a rundown on all the inclusions of the Diamond Club Ticket.
Diamond Club Tickets purchased before Monday 14 October 2024 will be sent via Australia Post to your nominated Australian post address. You must provide a current and secure Australian postage address with your order.
Diamond Club Tickets purchased after Monday 14 October 2024 will need to be collected on site from the festival (instructions will be emailed regarding collection).
If you have not received your parcel by Friday 25 October please email hello@ridinhearts.com
Please be aware that these are General Admission events and reserved seating is not available, however, there will be an accessible viewing area. Accessible tickets for this area, plus Companion Card tickets, are available for sale via AXS.
If you hold a government-issued Companion Card and you are purchasing a ticket to the festival, you are eligible for one (1) complimentary ticket for your companion to assist you in attending the festival.
To access Accessible tickets and Carer Companion tickets please submit your request to AXS Customer Support via this form. An AXS Customer Support representative will contact you via phone or email to coordinate your purchase. Please be aware that all accessibility requests will be dealt with in chronological order, based on the time that each form was submitted.
When submitting your request please include:
- Your name
- The festival you would like to attend (Sydney or Melbourne)
- The quantity and type of tickets requested
- Your accessibility requirements so that we can determine the correct ticket type
- A scan or photo of your Companion Card (if requesting a Companion Card ticket)
If you have been issued a Companion Card ticket, you will be required to present your Companion Card on entry at the festival.
AXS Customer Support hours are Monday to Friday, 9:00am to 5:00pm AEST.
Please find more information about accessibility on our Accessibility FAQs page.
Yes! AXS uses PayPal's Pay Later. For more info please visit PayPal Pay Later.
Sydney
The festival box office is located at the main festival entrance, on Orana Parade at Sydney Showground.
The box office will operate from: 1pm - 9pm AEDT on Saturday 2 November.
Melbourne
The festival box office is located at the main festival entrance, off Lakeview Dr, Scoresby.
The box office will operate from: 12pm - 8pm AEDT on Sunday 3 November
No, there are no concession tickets available.
You can transfer your tickets to another person using the Transfer option within the AXS app.
The person you want to transfer tickets to will need to have:
- Their own AXS account/AXS Mobile ID; and
- The AXS app on their phone.
You can learn about transferring tickets here.
Closer to the event, Ridin’ Hearts may offer an official ticket resale option via AXS. Please stay tuned to Ridin’ Hearts socials for further details.
Any other platforms for resale are unauthorised – Ridin’ Hearts cannot guarantee any ticket purchase made through any means other than AXS. If you buy tickets other than through AXS, you do so at your own risk and neither Ridin’ Hearts nor AXS will be able to assist you.
Tickets will be available for purchase online up until 6pm AEDT on the day of the festival, unless the ticket allocation is exhausted before that time.
After this time, and subject to availability, you will be able to purchase tickets at the festival box office, until ticket allocation is exhausted.
Heartbreakers Presale Ticket Limit: Four (4) tickets
Frontier Touring Presale Ticket Limit: Four (4) tickets
General Public Ticket Limit: Ten (10) tickets
There is a strict limit per customer for each festival.
Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice. This includes orders associated with the same name, ticketing account, email address, IP address, billing address, credit card number or other information.
The Hotel Packages for Ridin' Hearts are being managed by Sound Travel. For any questions relating to the delivery of your package please email help@sound.travel
Please read the Hotel Terms & Conditions here.
